Kelly Services Customer Service In/Outbound calls in Daytona Beach, Florida

Job Description

Essential Duties and Responsibilities:

Receive inbound calls including

Place outbound follow-up calls to sales leads

Answer questions about the product details, the company, and issues with account for the customers.

Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.

Perform basic account maintenance activities.

Meet Quality Assurance Requirements and other key performance metrics.

Specific Knowledge, Skills and Abilities:

Excellent interpersonal, written, and oral communication skills

Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections

Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.

Must possess and be able to demonstrate strong influencing and closing skills.

Ability to learn and navigate new software quickly

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.