Kelly Services Technical Support Engineer in Cornelius, North Carolina
Kelly Engineering is currently recruiting for a (Direct Hire) (Technical Support Engineer) job located in Davidson, NC. Troubleshoots and develops technical solutions related to software and setup errors for customers, system integrators, field engineers, and salespeople by telephone, email, and as required on-site. Escalates unresolved problems requiring more in-depth knowledge to appropriate internal resources and external resources while maintaining oversight to see that issues are resolved in a timely fashion. Maintains 100% customer satisfaction through polite, knowledgeable and responsive service. Helps grow training and service business through referrals from customer support cases. Provides customer training as assigned. Develops and contributes to the technical knowledge base through training and personal development.
Essential job functions:
Work directly with customers via telephone, Internet and on-site contact.
Assist customers with applying product offerings.
Assist customers in troubleshooting systems on which products are applied.
Assist clients in gaining the maximum value from their software purchase.
Gain and maintain technical knowledge relating to operating systems, networks and Wonderware software.
Document activities and develop support materials as required.
Pursue and maintain certifications in required products and technologies.
All TS engineers are required to serve as after-hours emergency responder 24 X 7 for a month at a time twice a year.
Other job functions:
Work independently to provide “fill the gap” and “business continuity” services for customers including:
Ready To Go services
Conduct internal or external technical training programs for clients or System Integrators
- BS in Computer Science or Engineering or equivalent work experience
2 or more years with HMI/SCADA
2 or more years troubleshooting Windows Desktop operating systems (XP, Vista, 7, 8, 8.1 and 10), Windows Server operating systems (2003, 2008, 2012, and 2016), working with VB and/or .NET and relational databases (MS-SQL Server), and Microsoft SharePoint.
Vendor neutral certifications such as CompTIA A+ certification is a plus.
Specialized knowledge, licenses, etc.:
- MCP Competency Achievements
Why Kelly ® ?
Kelly puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety and flexibility of working on short term project engagements, or prefer contract-to-hire or direct hire placement with our clients, apply with Kelly to explore opportunities that suit your specific professional interests.
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm