Kelly Services Customer Service Representative in Chicago, Illinois

Job Description

PAY: $18/hr.

DURATION: 9-12 months

HOURS: 8am to 4:30pm or 8:30a-5p


Kelly Services has partnered with one of the worlds most iconic toy manufacturing company located in Elmwood Park, IL and is hiring CUSTOMER SERVICE REPRESENTATIVES for immediate placement. This person would be responsible for CSR duties that would require heavy email and phone usage throughout the day. A 4 week training program is provided to all employees, and the company urges genuine, script-free interactions with their clients.

Specific responsibilities include:

  • Provide full-range Customer Support to all internal and external Customers via phone, fax, email, mail, internet and in person.

  • Keep customers and/or sales representatives advised of anticipated ship dates and any delays regarding orders. Be proactive in communicating changes to orders to customers and our Third Party Logistics Company

  • Handle large volume of phone calls and respond to all aspects of customers- and sales representative inquiries or requests (orders, product information/assembly, stock status, pricing, shipping information etc).

  • Assist consumers in a professional and calm manner regarding incidents/accidents that involve our product and inform the Leadership teams of these reports.


  • Bachelor-s degree required.

  • Proficient in Microsoft Word, Excel, Outlook, Internet and keying accurately in a minimum of 55 WPM.

  • Possess a Professional Speaking Voice and Excellent Telephone Etiquette. Be an Exceptional Listener with Excellent Verbal and Written Communication skills.

  • Must be an Initiative Taker, be Self-Directing and a Team Player.

  • Must have a -Can Do- Attitude; possess a high Energy Level with the capability of remaining cool under Pressure. This candidate must be Honest and have a High-Degree of Integrity.

  • Must be an effective problem solver.

PAY: $18/hr.

DURATION: 9-12 months

HOURS: 8am to 4:30pm or 8:30a-5p


Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.