Kelly Services Bilingual Customer Service Representative in Chicago, Illinois

Kelly Services, industry leader in workforce solutions, has an exciting temporary opportunity for a Bilingual Customer Service Representative in Chicago, IL ! Our client is a leading corporation that has an immediate need for a business professional that will assist with day to day operations.

Pay Rate: $16.50/hour

Hours: 10:30am-7:00pm CST (Monday-Friday)

Contract Length: 3-6 months

Summary

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

  • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

  • Refer unresolved customer grievances to designated departments for further investigation.

  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

  • Ability to work independently and manage ones time.

  • Ability to accurately document and record customer/client information.

  • Previous experience with computer applications, such as MS Outlook or data entry software.

  • High school diploma or GED preferred. 0-2 years customer service related experience required.

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.