Kelly Services Medical Underwriting Specialist in Chattanooga, Tennessee

Job Description

General Summary

This position is accountable for the Medical Underwriting department-s achievement of production, profitability and persistency goals through management of the VB Underwriting process, including recommending and developing processes and procedures to improve productivity, cycle time and service standards.

Principal Duties and Responsibilities

  • Deliver dependable, accurate, timely service and build relationships with all partners, consistent with the company-s commitment to achieving a distinct competitive advantage with superior customer service.

  • Consistently meet or exceed quality service standards and timelines, supporting the achievement of metric goals established for the work unit.

  • Issue all applications in all product lines with multiple systems. This can include, but is not limited to the following:

  • Issue, decline or withdraw applications.

  • Issue all -other than applied for- applications, as described below:

  • Obtain new premium, new plan codes, update change in coverage info (i.e. benefit amounts, premium info, plan codes), amend policy with correct amendment codes, make sure premium amount matches/balances.

  • Assist with data collection during peak times

  • Provide support to the Underwriters

  • May perform other duties as assigned

Job Specifications

  • Two years insurance experience strongly preferred;

  • Proactive in communications skills and must be recognized as a -team player-;

  • Ability to work effectively with all levels of the organization

  • Understands the concept of insurance operations, underwriting principles and quality assurance measurement standards;

  • Strong work flow management and analytical capabilities;

  • Solid communication skills, both verbal and written;

  • Solid knowledge of personal computers, software and communications tools.

  • Ability to handle multiple tasks with frequent interruptions;

  • Strong customer service skills required along with a sense of urgency and an ability to handle a high-stress environment.

  • Meets the standards for this position, as defined in the Talent Management Framework.

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.