Kelly Services Customer Service Representative in Chattanooga, Tennessee

Job Description

We are hiring Customer Service Representatives for a local health insurance company in the downtown area. This is a short term temporary assignment. Great opportunity to work for a premier employer! To be considered immediately please apply online or submit resumes to 5611@kellyservices for this position. You may also call our office at 423.892.8964 for more details.

Essential Job Duties:

  • Professionally handle incoming telephone calls from Internal and External customers

  • Take appropriate action to resolve the question or complaint timely and accurately

  • Enter telephone inquiry report of contact into customer service intake screen

  • Maintain telephone performance goals established by the specified division

  • Maintain acceptable MTM quality accuracy based on division guidelines

  • Manage personal route list daily

  • Provide the same high quality service to walk-in inquiries that is provided for telephone inquiries

  • Work with all departments in the division or company to resolve customer service inquiry issues

  • Attend available training sessions to further enhance skills

  • The ability to talk while keying is essential

  • Ensure timely and accurate completion of daily/weekly telephone reports

  • Stay up-to-date regarding online resources and all other electronic resource changes when applicable and of changing divisional guidelines and government regulations.

  • Research and determine cause of problem and effect of resolution

  • Effectively educate caller on available web tools

  • Perform miscellaneous projects as assigned

  • This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules

  • Work overtime as required

Requirements

  1. 1 year min Call Center experience

  2. 1 year min Customer Service experience

  3. Experience in Claims processing preferred

  4. Experience in health insurance industry preferred

  5. This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules

  6. Work overtime as required

  7. Above average listening skills

  8. Excellent multi-tasking abilities

  9. Critical thinking abilities

  10. Fast and accurate Data Entry skills (5500 KPH)

  11. Proficient in Microsoft Office

  12. High school diploma or equivalent

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.