Kelly Services Device Connectivity Support Specialist in Carlsbad, California

Device Connectivity Support Specialist

Location : Carlsbad, CA 92008

Duration : 3 months (possible extensions)

Rate: $28.00 (W2)

Job Description

The person in this role will execute a support/service strategy while providing an exceptional customer experience through best practices and standard operating procedures.

What will you do?

Be the primary support for internal/external customers with instrument connectivity

Deliver high quality customer training and applications support

Monitor and support connectivity challenges

Follow SOPs to deliver consistent high quality support routinely.

Identify, develop, maintain, and/or update standard operating procedures with guidance from the product management teams

Always ensure highest professional relationships with our customer base to achieve customer loyalty and escalates issues if necessary to solve critical tasks in the fastest way possible.

Provide rapid and professional response to internal and external customer queries.

Solves complex problems, takes new perspectives using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes

Proactively escalates issues that can potentially hamper the business processes

Utilize your knowledge in IT systems and security to work with customers of varying skill sets to establish connectivity.

Experience:

2+ years in a Customer Support function (Customer Service, Tech Support, Field Services, etc)

Degree in computer science, information systems, network systems, systems security or related field or equivalent work experience.

Proficiency in scientific instrumentation strongly preferred

Strong interpersonal skills for interacting with team members and customers, and maintain effective working relationships on various levels

Strong problem solving skills.

Demonstrated organizational skills; ability to handle multiple priorities.

The ability to work in a fast-paced environment

Action Oriented - takes on opportunities and challenges with a sense of urgency, high energy and enthusiasm.

Strong Customer Focus - builds strong relationships and delivers customer-centric service.

Empathy - working with a variety of skilled end users to establish connectivity and work through technical/network challenges

Interested candidates can inquire directly to kelb750@kellyit.com

Why Kelly ® ?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around

the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-

visibility projects. In a field where change is the only constant, our connections and opportunities

will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™

companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:

people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career

today.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.