Kelly Services Talent Advisor in Canton, Mississippi
The Onsite Talent Advisor is front line support to both the client and employees, ensuring excellence in delivery for a portfolio of existing GTS accounts. This role will manage and execute strategies to drive employee and client engagement. The Talent Advisor acts as the guardian of the customer process and contract and continuously looks for improvement/efficiency within the account. This role will sit onsite with our client in Canton, MS.
Duties and Responsibilities:
Ensure high level of contractor engagement through execution of programs that drive:
Redeployment/Retention – actively identify new opportunities and assign candidates
before current assignment ends
Skill Enhancement – drive contractor career growth and development
Proactively inform employees of safety policies, best practices and updates
As employee issues arise, make sure resolution occurs in a timely and professional manner.
Based on employee feedback and engagement scores, execute process improvement as needed.
Regularly solicit and share performance feedback with contractors. Coach and guide as needed.
Ensure high level of customer engagement through regular/proactive communication and building of strategic relationships.
Analyze performance and feedback data and proactively identify process improvement opportunities that create value to the client.
Stay up-to-date with clients’ business and share current industry trends to strengthen client relationships and inform decision making.
Participate in and assist with the development of client communications and operational reviews.
Service Delivery Excellence
Execute service delivery to assigned portfolio of account(s)/site(s) in accordance with established operating and service level agreements (SLA’s), as well as KPI’s.
Drive compliance to customer required processes. Identify areas of opportunity for process improvement and implement new procedures in collaboration with the client and GTS Operations Manager.
Partner with and utilize GTS’s internal resources (i.e. Recruiting, Shared Services, etc.) as suppliers to provide stellar service delivery to client portfolio.
As customer issues arise, make sure resolution occurs in a timely manner and to the satisfaction of the customer.
Ensure required safety programs are in place and adhered to.
Analyze accident and injury trends, and work with GTS Operations Manager and customer to implement process improvements.
Identify opportunities to remove administrative tasks so the focus can be on value-added activities.
Provide cost-out solutions internally and for the client while still delivering service excellence.
Minimum education required:
- Bachelor’s degree preferred.
Minimum experience required:
4+ years staffing or vendor management experience in a customer facing role.
Sales and/or Lead Generation experience.
Understanding HR/staffing practices such as on-boarding, off-boarding, talent management, employment law, contract language, etc. preferred.
Proficient in: Word, Excel, PowerPoint, and web-based ATS/sales technology.
About Kelly Services®
As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.