Kelly Services Commercial Recruiter I in Birmingham, Alabama

Job Description

The Commercial Recruiter is the entry level, professional position in Kelly-s field organization structure. The Commercial Recruiter is responsible for providing best-in-class service to Kelly-s customers and temporary employees. Customer-related service includes taking and filling orders, managing the order life cycle, resolving problems, and developing business through customer service calls and proactively marketing candidates. Temporary employee-related service includes recruiting, screening, hiring, training, conducting orientations, resolving problems, and managing employee relations issues. The Commercial Recruiter must focus on profitable pricing, expense, and cost-of-service management (e.g., unemployment and workers- compensation) to achieve targeted contribution. The Commercial Recruiter-s performance is a key determinant of Kelly-s reputation in the marketplace. Therefore, the Commercial Recruiter must continually strive to meet and exceed service delivery goals and customer expectations. Operating within company policy, the Commercial Recruiter exercises discretion and independent judgment in making decisions.

  • Meet customers- diverse supplier spend requirements.

  • Comply with customer requirements (as defined in the Employee Service Plan Manual [ESPM]).

  • Comply with Kelly-s standard service delivery processes (e.g., hiring process).

  • Meet or exceed target for branch Kelly Customer Satisfaction Index (KCSI) scores. Order Fulfillment: Analyzing needs and taking customer orders, documenting order requirements in front office systems, escalating orders to appropriate branches, conducting candidate searches, presenting candidates, scheduling interviews, following up on interviews/candidates presented, informing customers on status of orders, offering assignments to temporary employees, filling orders in front office systems, confirming orders to customer and temporary employees, conducting arrival calls, managing secondary suppliers.

Order Management: Conducting quality control calls, conducting order extensions, documenting order activity in front office systems, managing service disruptions.


  • Meet or exceed target for satisfactory performance of temporary employees.

  • Meet or exceed target for filled order percentage.

  • Meet or exceed target for on-time fill of orders.

  • Meet or exceed target for order completion.


The key competencies for the Commercial Recruiter include the ability to build relationships, communicate effectively, and accomplish many detail-oriented tasks simultaneously. In addition, the candidate must demonstrate a strong customer focus, team orientation, and technical proficiency (i.e., computer skills).


Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.