Kelly Services Calling all SAP Professionals! Customer Service Representative needed! in Billerica, Massachusetts

Job Description

Kelly Services, Inc. is in need of a Customer Service Representative in Billerica, MA to act as the primary contact point for technical help, quotes, orders, inquiries, and returns. These requests will require knowledge of company products as well as communicating effectively with customer service team members, warehouse staff and sales representatives. The ideal candidate will be able to provide solutions, communicate effectively, set and manage expectations and, most importantly, have a willingness to learn and improve.


  • Field customer and sales associate requests via phone and e-mail for order status and technical product information in a timely and courteous manner

  • Process orders, quotes and returns through our business system

  • Guide our customers through the ordering process

  • Capture phone leads, contacts and cases in Customer Relationship Management (CRM) software and SharePoint

  • Generate product certificates on request through our certification system

  • Utilize our web application to process credit card payments

  • May assist with warehouse activities during times of high demand


  • Strong communication skills and problem solving ability

  • Must work well both independently and with a team

  • Ability to maintain poise during busy periods

  • Able to work while seated at a computer for up to 8 hours

  • Proficiency in Microsoft Office applications particularly Excel

  • Basic mechanical aptitude

  • Knowledge of SAP for Business

For immediate consideration, please email your resume to and call 781-229-2042

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.