Kelly Services Calling all SAP Professionals! Customer Service Representative needed! in Billerica, Massachusetts
Kelly Services, Inc. is in need of a Customer Service Representative in Billerica, MA to act as the primary contact point for technical help, quotes, orders, inquiries, and returns. These requests will require knowledge of company products as well as communicating effectively with customer service team members, warehouse staff and sales representatives. The ideal candidate will be able to provide solutions, communicate effectively, set and manage expectations and, most importantly, have a willingness to learn and improve.
Field customer and sales associate requests via phone and e-mail for order status and technical product information in a timely and courteous manner
Process orders, quotes and returns through our business system
Guide our customers through the ordering process
Capture phone leads, contacts and cases in Customer Relationship Management (CRM) software and SharePoint
Generate product certificates on request through our certification system
Utilize our web application to process credit card payments
May assist with warehouse activities during times of high demand
Strong communication skills and problem solving ability
Must work well both independently and with a team
Ability to maintain poise during busy periods
Able to work while seated at a computer for up to 8 hours
Proficiency in Microsoft Office applications particularly Excel
Basic mechanical aptitude
Knowledge of SAP for Business
For immediate consideration, please email your resume to firstname.lastname@example.org and call 781-229-2042
Why Kelly ® ?
Services ® , we work with the best. Our clients include 95 of the Fortune
100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.