Kelly Services Market Research Analyst in Beaverton, Oregon
Our client, a leader in the Apparel industry, is currently seeking a Voice of the Consumer Analyst for a 12+ month contract opportunity. The position is located in Beaverton, OR.
By working for our client, you will be exposed to a large multinational company (listed on the NYSE), work for a firm with over 40,000 employees, $25 billion in revenue, work for a leader in the design, development, manufacturing and marketing of apparel & equipment and be an integral part to the team.
In addition to working with the world’s most recognized and trusted name in staffing, Kelly employees can expect:
- Competitive pay
- Paid holidays
- Year-end bonus program
- Recognition and incentive programs
- Access to continuing education via the Kelly Learning Center
Overview & Responsibilities include the below;
The Voice of the Consumer Analyst for Global Consumer Services role is integral to the capabilities needed that allows us to drive insights into action faster and at scale. This role, in conjunction with our cross-category partners will help accelerate our greatest opportunities and put decision-making closer to the consumer, across the company, so we can move at the speed of the marketplace.
To do this job, you will need a unique combination of arts and science attributes. As a subject matter expert in all things our company, your knowledge and passion will help us identify trends that will remove consumer friction and providing data driven solutions. You will provide recommendations and feedback to our stakeholders to amplify the consumer experience while continually keeping yourself up to date on current market and competitor trends.
Analyze consumer engagements (calls, chat, email, surveys) to identify trends and/or patterns to derive insights that impact our main website as well as company-wide strategies.
Utilize statistical natural language processing to mine unstructured data to identify of key drivers of consumer contacts and contact center key performance indicators
Create scenario models that allow for the understanding of the business impact of decisions and recommendations; validate that results make sense in the context of the business
Provide recommendations based on key performance metrics, consumer engagements market trends to help drive premium consumer engagement and digital strategy
Develop and maintain reports for necessary stakeholders; identify trends and opportunities to reduce costs and improve process
Lead research and analytical work to identify, resolve and implement solutions to key business issues that arise
Communicate status of projects to all stakeholders regularly and track stakeholder feedback
Support the Business Insights Director in the summarization of results that will be provided to senior management and key stakeholders
The ideal candidate will hold a Bachelor's degree in Business or related field coupled with 2+ years of related work experience in VOC, Voice of the Customer/Consumer, market research, business insights related function. Should be familiar with consumer, market and major retailer’s current trends. Proficient with Microsoft Office products (Outlook, Word, Excel, & Power Point). Experience in a contact center environment is a bonus.
*Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the “SUBMIT RESUME” button below. If you have questions about the position, you may contact the recruiter recruiting for this position ( DANR020@Kellyfinance.com ), however , your resume should be uploaded via the “ SUBMIT RESUME ” button included within*
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AboutKelly Services ®
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Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.