Kelly Services Customer Service Representative - Auburn Hills, MI in Auburn Hills, Michigan

Kelly Services is seeking candidates for a full time customer service representative role with an industry leading, Fortune 500, global, chemical manufacturing company in Auburn Hills, MI.

Description:

The CS Representative interfaces with customers and multiple business and functional partners to deliver exceptional service to customers and profitability. By building successful relationships, they pull together and align multiple internal resources and capabilities, toward the goal of zero defect customer satisfaction. They manage the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives at the correct time, with the correct product, with the correct equipment and correct paperwork to the customer. In the event of a service failure, the Customer Service Representative initiates the corrective action for resolution of the failure, and takes the lead position in resolution for the customer. It is expected they know what it takes to go above and beyond the daily calls from customers; to build customer loyalty and confidence.

Qualifications:

  • Minimum Bachelor's Degree required

  • 1-3 years of customer service related or sales experience

  • Proficiency in ERP SAP systems preferred

  • Strong negotiation and sales skills preferred

  • Strong aptitude with Microsoft Excel

  • Strong aptitude for data management

  • Strong aptitude for attention to detail

  • A minimum requirement for this U.S. - based position is the ability to work legally in the United States on a permanent basis (U.S. citizen, U.S. Permanent Resident or qualifying Asylee/Refugee).

Due to the high volume of responses anticipated, only qualified candidates will be contacted

This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the “submit your resume” button. If you have questions about the position, you may contact the recruiter listed below recruiting for this position by email. However, your resume must be received via the “submit your resume” button included within. Please contact recruiter Lindsay Pittwood with questions, concerns, or email applications at linp836@kellyservices.com

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.