Kelly Services Commercial Recruiting Manager - Anna, OH in Anna, Ohio

The Commercial Recruiting Manager is responsible for driving the performance and productivity of the recruiters—the revenue- and profit-producing engine within the markets—by providing strategic and tactical day-to-day leadership, direction, coaching, and accountability to be successful. This focus and direction will contain the proper tools, techniques, and strategy to assist the accounts, business development, and Service teams in successfully filling orders to reach and exceed stated financial objectives.

This individual will understand Corporate goals; successfully engage with customers and leadership to determine the overall strategy; and provide the appropriate tactical direction, including execution of the Recruitment Management System (RMS). This tactical direction—designed to increase the output, effectiveness, and efficiency of the recruitment staff, as well as candidate and customer satisfaction—will include, but not be limited to:

  • Developing and implementing strategic recruiting plans

  • Evaluating individual and group recruiting metrics

  • Day-to-day prioritizing of orders and recruiter focus, in daily huddles and throughout the day

  • Ensuring a high level of recruiter accountability, in terms of recruiting activity and results

  • Coaching/counseling and development of internal staff

  • The candidate should also be able to:

  • Set priorities aligned with market objectives, and provide motivation and a sense of urgency to perform, while driving daily accountability for activity and results.

  • Provide tactical direction on recruiting tactics and techniques, and resource allocation to assist with recruiter development and improve order fills.

  • Through leadership, guidance, and coaching, improve average recruiter performance (e.g., starts, profit).

  • Demonstrate leadership, coaching, and counseling abilities.

  • Know and analyze recruiting metrics, provide instant feedback and direction, and assess strategy success.

  • Continuously improve processes and procedures.

  • Manage multiple tasks and meet deadlines.

  • Handle multiple problems simultaneously.

  • Prepare and give formal presentations.

  • Demonstrate professional communication abilities.

Duties and Responsibilities

  • With guidance and input from leadership and local sales team, as well as financial indicators, determine local team focus, create, communicate, and execute the recruiting strategy.

  • Drive focus within the recruiting team by prioritizing activity, establishing expectations, evaluating profitable business, and measuring success.

  • Use leadership skills to execute the RMS, including daily goals meetings—which drive activity and accountability—and Recruiter weekly activity reviews—to increase recruiter skill, accountability, and performance in a metric-based environment.

  • Lead team through the full life-cycle of recruiting (sourcing, qualifying, placement process), providing guidance for process and skill improvement when appropriate, and ensuring alignment with sales and/or account management strategies.

  • Use financial and recruiting metrics to make staffing and resource decisions, guide strategy, coach individual team members, and evaluate success.

  • Assess recruiter capabilities and provide continuous on-the-job coaching (constructive feedback and development discussions), mentoring, and semi-formal training to the recruiting team, to continuously improve recruiter capabilities, team effectiveness, and efficiency.

  • Ensure team is compliant with employment law and Kelly processes and policies, including technology adoption— specifically, Applicant Tracking System (ATS) utilization.

  • Continually assess and address individual performance, team process, and operating model to determine how the market can operate more efficiently and profitably.

  • Clearly communicate roles and responsibilities, and hold employees accountable.

  • Create synergies by aligning team members to common goals and challenges, and create positive energy in the face of challenges.

  • Continually elevate the team’s skill and performance.

  • Ensure all activities successfully contribute to creating an excellent customer and candidate experience.

  • Develop supporting resources and practices to improve recruiting.


  • BA or BS in Business, HR, Marketing, or related field of equivalent relevant experience, and a minimum four years of recruiting experience

  • Demonstrate a proven successful track record in full life cycle recruiting—filling orders with satisfied clients and candidates, and resulting in profitable business growth

  • Demonstrate a strong working knowledge of and success with using individual and team metrics (financial and recruiting) and measurement systems to manage staff and improve profitability

  • Experience as a team player, able to demonstrate successful collaboration with staff, peers, and internal and external stakeholders

  • Working knowledge of labor and employment laws, as well as excellent problem solving, organizational, teambuilding, leadership, interpersonal, and motivational skills

Qualifications – Critical Skills

  • Inspires and engages: Able to identify drivers of engagement and use these to motivate employees.

  • Relationship building: Able to build relationships with customers and candidates, internal staff, and internal stakeholders. Able to function in complex and matrixed environments with multiple stakeholders.

  • Communication skills: Able to communicate clearly with all customers (hiring managers and candidates), as well as all levels of the organization—including peers, report-to staff, leadership, and all recruiting process stakeholders. Listens well and provides pointed, yet targeted feedback in an appropriate manner.

  • Excellence in execution: Must demonstrate experience with conveying a sense of urgency and maintaining operational effectiveness to deliver the highest quality services to meet customer needs.

  • Instills/models High-Performance Culture: Clearly communicate roles/responsibilities; hold employees accountable.

  • Technical skills: Possess knowledge of specialty in which (majority of) recruiters are working (e.g., IT, science, healthcare). Experience using an ATS to manage recruiting process and for reporting purposes. Experience working with social networking tools for recruiting. Embrace technology as a business and efficiency driver.​

About Kelly Services®

As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook, LinkedIn and Twitter.

EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.