Kelly Services Customer Service Representative- Albany OR in Albany, Oregon

Kelly Services is currently seeking a Customer Service Representative for one of our top clients in Albany OR area.

Start Date: May 9th 2018

End Date : August 8th 2018 (temp-perm opportunity)

Schedule: Monday - Sunday, 6:00am - 9:00pm (Must have open availability).

Pay: $10.75/hr (with opportunity for differential based on schedule)

Location: 1880 14th Ave Albany OR

Have questions? Chat with me: https://flashrecruit.com/user/AmandaSpinasanto

Summary :

As a Customer Service Representative, you will support the organization's extended warranty contracts by providing superior customer service to our customers who have purchased an extended warranty contract for wireless cell phone handsets. You will verbally collect pertinent information for the customer over the phone. You will process and determine insurance coverage on each claim by examining forms, policies, and other records as provided by claimant and other agencies or resources.

Responsibilities

• Receive and answer customer questions and resolve customer concerns relating to claims, warranties, and product servicing.

• Coordinate service for customers using various providers to resolve the customers' concerns.

• Settle claims according to insurance policy provisions.

• Maintain and update customer account records as needed.

• Forward suspected fraudulent and questionable claims to appropriate personnel.

• Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature.

• Attend workshops, seminars, and other training sessions to maintain and update product knowledge.

• Maintain professionalism with all contacts, both internal and external.

• Perform other job duties as directed by supervisor."

Qualifications :

  • Have an understanding of how to use computers and computer systems (Microsoft office, basic navigation, etc),Examples: how to turn on a computer, minimize the screen window, open window explore, etc.

  • Multi-tasking.

  • Customer service background,

  • Positive attitude

  • Strong communication (especially verbal).

  • Reliability

Requirements :

Typing test- 25WPM minimum

Education :

High school diploma or equivalent

Have questions? Chat with me: https://flashrecruit.com/user/AmandaSpinasanto

If you are interested in this position please apply and follow up with an email to me, Amanda Spinasanto, at AMAS407@kellyservices.com with your resume attached and CSR Albany in the subject line

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.