Kelly Services Customer Service Representative in Visalia, California

Kelly Services is currently seeking a Customer Service Representative for one of our top clients in Visalia CA area.

Start Date: 09/05/2017 Est. End Date: 02/05/2018

Pay: $13.00/hour

Schedule Monday - Friday; 5:00am to 4:30pm

Address: 5300 West Tulare Avenue, Visalia CA

Responsibilities:

  • Develops skills and actively seeks information to understand customer’s circumstances, problems, expectations, and needs. Shares and/or conveys information to customers maintaining a professional demeanor in all situations.

  • Interacts with customers to provide information in response to routine inquiries about products or services.

  • Assists in researching and resolving customer complaints to ensure customer satisfaction and retention.

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.

  • Becomes familiar with and utilizes computerized systems for tracking, information gathering and/or troubleshooting.

  • May learn to process routine/simple transactions. Transaction processing may be specified by authority/guidelines.

  • Becomes familiar with policies and procedures, as well as the business and organization. Complies with company and regulatory guidelines.

  • Performs other duties as assigned

Skill:

  • Customer service call center experience preferred

  • Conduct customer phone verification interviews on all inbound and outbound calls for completion of application for insurance coverage.

  • Order prescription drug checks on all phone verification interviews.

  • Process completed interviews for underwriting review.

  • Process, review and index applications into workflow.

  • Maintain detailed knowledge of all products and procedures.

Required:

Typing test- 60 WPM min

Education: High school diploma or equivalent required

If you are interested in this position please apply and follow up with an email to me, Amanda Spinasanto, at AMAS407@kellyservices.com with your resume attached and CSR CA in the subject line.

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm