Kelly Services Contact Center Customer Service in Visalia, California
Kelly Services is currently seeking a Customer Service Representative Associate for one of our top Health Insurance clients in Visalia, CA
As a Customer Service Representative placed with Kelly Services, you will provide a high level of customer service, quality and accuracy by taking inbound call from their customers. Our client’s fast-paced, team-oriented environment is the perfect place to take your Customer Service career to the next level.
REQUIRES WPM TESTING - MUST MEET 50-60WPM
Position: Customer Service Representative Associate
Location: 5300 West Tulare Ave, Visalia, CA 93277
Length: Full-Time 40 hours per week Monday - Friday
Pay Rate: $13 per hour
Type: Temporary, (Potential Temp-To-Hire based on performance and work volumes)
Additional responsibilities include:
Customer Service Associates answer a variety of customer inquiries pertaining to supplemental products & services
Maintains call center performance metrics including Average Handle Time, After Call Work, Quality and Scheduled Adherence
Promote company by providing superior customer service and inviting referrals
Actively listens to customers, probes for clarification, and provides consultative guidance based upon customers individual health needs
Majority of the day will be sitting at desk taking inbound calls
Ability to handle a large volume of calls
Demonstrate strong data entry and typing skills with proficiency in the use of a PC including ability to use a mouse and keyboard interchangeably
Ability to use telephone equipment, including headset
High School Diploma or GED required
If you are interested in this position please apply to this positing by sending an updated resume emailed to me, Joel Calderon, at email@example.com and call me at 630.599.7621
Why Kelly Services?
Exposure to a variety of career opportunities as a result of our expansive network of client companies
Career guides, information and tools to help you successfully position yourself throughout every stage of your career
Access to more than 3,000 online training courses through our Kelly Learning Center
Group-rate insurance options available immediately upon hire*
Weekly pay and service bonus plans
Why Kelly ® ?
At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm