Kelly Services Contact Center Customer Service in Visalia, California

Kelly Services is currently seeking a Customer Service Representative Associate for one of our top Health Insurance clients in Visalia, CA

As a Customer Service Representative placed with Kelly Services, you will provide a high level of customer service, quality and accuracy by taking inbound call from their customers. Our client’s fast-paced, team-oriented environment is the perfect place to take your Customer Service career to the next level.

REQUIRES WPM TESTING - MUST MEET 50-60WPM

Position: Customer Service Representative Associate

Location: 5300 West Tulare Ave, Visalia, CA 93277

Length: Full-Time 40 hours per week Monday - Friday

Pay Rate: $13 per hour

Type: Temporary, (Potential Temp-To-Hire based on performance and work volumes)

Additional responsibilities include:

  • Customer Service Associates answer a variety of customer inquiries pertaining to supplemental products & services

  • Maintains call center performance metrics including Average Handle Time, After Call Work, Quality and Scheduled Adherence

  • Promote company by providing superior customer service and inviting referrals

  • Actively listens to customers, probes for clarification, and provides consultative guidance based upon customers individual health needs

  • Majority of the day will be sitting at desk taking inbound calls

Job Requirements:

  • Ability to handle a large volume of calls

  • Demonstrate strong data entry and typing skills with proficiency in the use of a PC including ability to use a mouse and keyboard interchangeably

  • Ability to use telephone equipment, including headset

  • High School Diploma or GED required

If you are interested in this position please apply to this positing by sending an updated resume emailed to me, Joel Calderon, at joec751@kellyservices.com and call me at 630.599.7621

Why Kelly Services?

  • Exposure to a variety of career opportunities as a result of our expansive network of client companies

  • Career guides, information and tools to help you successfully position yourself throughout every stage of your career

  • Access to more than 3,000 online training courses through our Kelly Learning Center

  • Group-rate insurance options available immediately upon hire*

  • Weekly pay and service bonus plans

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm