Kelly Services Implementation Specialist in Shreveport, Louisiana
On-board new clients in a timely manner using phone surveys, configurations, and interfaces.
Conduct web-based training sessions for clients on the use of the uCentra platform
Ensure client success through follow-up calls and emails
Monitor chat, email, and the support phone extension for customer issues
Log issue details in helpdesk system and respond in a professional and timely manner
Resolve as many issues as possible without escalation to engineering and development
Escalate technical issues to engineering using helpdesk ticket tracking system
Monitor progress on resolving escalated issues and report back to the customer
Assist with authoring of written and video-based help content
Assist with the designing, developing and delivering / implementing data solutions to include: development and testing, data solution debugging, design and implementation of a solution that follows efficient design techniques and development that meets and exceeds the intent of the design of the data solution
Lend support to various business and technology teams as necessary during design, development and delivery to ensure solid, scalable, robust solution
Support and maintain data and database systems to meet business delivery specifications and needs
Effectively manage day-to-day tasks / activities in coordination with a team of developers to effectively meet the deliverables and schedule of a data solution component within a larger application project
4 year Computer Science, Information Systems or comparable degree minimum required
1-2 years SQL Server development experience
Strong MS SQL Server skills
MS Certifications a plus
Excellent written and verbal communications skills
Ability to gather, analyze and distill client business processes
Technical configuration of the uCentra system, including light coding and configuration tasks
Diagnose user issues and communicate via email and through the ticketing system
Why Kelly ® ?
At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm