Kelly Services Customer Service Specialist in Scottsdale, Arizona

Job Description

Our client provides industry-leading employee identity protection and advanced threat intelligence that enable its clients to combat an ever-changing cyber threat landscape. Located in Scottsdale, Arizona, they are passionate about culture and offer team members rewarding opportunities in a fast-growing, dynamic environment.

Description

Deliver a world class experience through knowledge, building rapport, providing assistance and education to our participants. Performs ongoing support and service activities to ensure a high level of satisfaction. Acts as an advocate for our participants in assisting them with the navigation of web-based tools and assessing identity theft situations to determine escalation. Customer Care Specialists acts as a high performing team member by assisting others when needed. This role is predominantly phone and some email based for the duration of the shift. May also be responsible in assisting with outbound calls participants on occasion. This role does not require any sales activities.

Requirements

Primary Responsibilities

  • Acts as the first resource for customer questions and requests.

  • Demonstrates a high degree of empathy, compassion and professionalism.

  • De-escalates difficult client situations.

  • Collaborates with other client service professionals.

  • Utilizes strong written and verbal communication skills.

  • Champions change and innovation

Skills and Experience

  • Associate's or Bachelor's degree preferred but not required

  • 1 year or more of Customer Service experience

  • Dependability and strong work ethic

  • Has a passion to provide a great customer experience

  • Highly adaptable and focused on self-development

  • Ability to navigate multiple software applications

  • High proficiency typing skills and computer comprehension

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm