Kelly Services UX Engineer in San Jose, California

UX Designer - San Jose, CA or Remote - Part Time

Seeking a Part Time (20 hours/week) UX Designer in the San Jose area or with ability to work remotely for a 12-18+ month contract with a Fortune 100 technology client!

Pay Rate: $50-58/hr

Please apply today or send your resume directly to Caitlin Donnelly: caid850@kellyservices.com

Job Description:

  • This role is a Part-time opportunity--20 hours a week

  • We're looking for a designer with passion about serving customers and creating great experiences.

  • This position is part-time and joins a team that is looking to simplify customer experience by integrating the entry points for opening Customer Service and Customer Support cases.

  • The candidate would work with multiple teams including the team that owns the Customer Service case experience as well as the team that owns the Customer Support experience to orchestrate an experience for customers seeking assistance from the client.

  • The objective is to unify the entry point to the tools that allow users to open cases.

  • This will simplify/reduce effort by reducing choices and reduce mis-routed cases by ensuring the user takes the right path for opening a case.

  • Candidates will have experience designing within existing design systems and leveraging corporate brand and design standards.

  • If you are a web design professional with experience in projects from research to front-end development and everything in between, this is for you.

  • Responsibilities

  • Works with: UX lead and team, Business/Ops Lead and analysts, and Dev/Tech Lead and team members as needed

  • Build UX requirements and specifications: Prototyping / Wireframes / User stories

  • Create research-derived task flows and screen flows as mockups, wireframes, and prototypes in collaboration with user researchers, product managers, engineers, and UI developers.

  • Collaborate with user researchers, product managers, and others to intentionally design interactions based on user research results, business requirements, and common internal design standards.

  • Build prototypes from low-fidelity to high-fidelity

  • Experience with Sketch and InVision a plus

  • Ensure all design artifacts are created on time

  • Presentation skills: Able to explain projects and UCD practices to narrow and broad audiences

  • Project Plan: Work with PM and UCR to provide proper estimates for cost and time of UE work

  • Metrics: input to KPIs, ensure instrumentation

  • Balancing User Needs and compromises

  • Participate in Design Reviews

  • Define visual design based on branding and UI standards

  • Design QA aka redline testing and review and sanity checks on functionality

  • Support UI QA and UAT

  • Contribute to and make use of a UI component library; Identifying components to be reused and components to be built

Why Kelly ® ?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you.

Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm