Kelly Services Technical Support Specialist in Salt Lake City, Utah
MUST BE ABLE TO WORK ON W/2 HOURLY BASIS MUST BE ABLE TO WORK ON-SITE *
Our Client is expanding and currently seeks a
Technical Support Specialist
for a 3 month Temp-to-hire opportunity!!
In addition to a competitive hourly pay rate, this position offers employee benefits when our Client HIRES YOU!
Leverage your CUSTOMER SERVICE and PC SKILLS
to help take our Client to
the "Next Level" for 2018 and beyond!
Our Client in Salt Lake City, Utah seeks the following:
Title: Technical Support Specialist
• Monday through Friday; Day shift.
• Provide technical support over the phone and email.
• Indoor position, requires sitting and ability to lift up to 25lbs. if necessary.
This position records customer complaints or requests for service and repair for Capital Equipment received by telephone or email in the CESC module of TrackWise. The position performs interactive troubleshooting on Bard owned and customer owned Capital Equipment and completes the CESC file.
Minimum Qualifications :
High school diploma, GED, or equivalent.
One to two (1-2) years of experience in a related area or equivalency.
Demonstrated human relations and communication skills.
Sound experience with Email, Word Processing, Excel spreadsheets, and strong telephone skills.
Ability to work with customers and sales representatives to troubleshoot possible issues with Capital Equipment.
Prior experience in a regulated industry and/or knowledge of medical terminology helpful (not required)
Knowledge & Skills:
Proficient in Microsoft suite and general computer skills.
Grammar, writing and editing skills and proofreading competency.
Excellent organizational and functional skills.
Strong interpersonal communication skills and ability to convey ideas and information to customers over the phone.
Ability to maintain confidentiality about information received in the course of duties in compliance with HIPPA regulations.
Ability to work independently and prioritizes tasks.
Functions well under pressure.
Excellent attention to detail.
Essential Duties & Responsibilities:
The following duties and responsibilities are intended to be representative
Functions as the primary internal contact for customers registering Capital Equipment complaints or requests for service and repair.
Makes a determination if the information received from a customer constitutes a complaint or troubleshooting or routine servicing of Capital Equipment.
Documents complaints and service and repair requests received and assures accurate completion of the appropriate fields for recording evaluations of complaints, service requests and troubleshooting.
Performs Sales Order number tracking and stock number look up for Customer Service.
Interfaces with domestic customers, sales representatives or other personnel regarding the return of Capital Equipment, when necessary, the procurement of additional information for the complaint or service and repair request, including product ownership and warranty information.
Processes loaner equipment requests and verifies the status of Capital Equipment sent for repair.
Performs serial number searches for Customer Service.
Processes return of Capital Equipment for service and repair through Customer Service.
Verifies inventory with Customer Service.
W2/ HOURLY PAY RATE: Open (based upon experience and qualifications)
There is no “per diem” with this position
There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.
At this time we are not in the position to offer any type of sponsorships or VISA transfers for this position.
This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must apply now to submit your resumes. If you have questions about the position, you may contact the recruiter recruiting for this position by email.
Why Kelly ® ?
With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you.
Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today.
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm