Kelly Services Credit Specialist in Plymouth, Minnesota
Kelly Financial Resources is seeking a Credit Specialist for an opportunity to work with one of our premier clients, a thriving global organization, on a temporary 3-month basis. The Credit Specialist fields questions from franchisees about their accounts (credits, returns, invoices, etc.) and either solves the problem or guides them in the right direction. Additionally, this position is in charge of running various reports related to charges, month-end agings, etc.
Monitor customer credit closely for payment activity, open invoices and aging receivables for compliance with credit terms.
Identify customer accounts that are delinquent, escalate such accounts to manager and business partner attention, notify account holder, seek status update and collect payment.
Enforce credit terms and follow department protocol regarding delinquent accounts; with manger approval, use cash with order, credit hold, payment plan, direct billing, default and demand letter, or sourcing with a collection agency as necessary.
Support the month end accounting close process; publish customer statements, validate and post finance charges, reclassify billing errors, update consignment order due dates, and inform the reserve for doubtful accounts.
Support accounts receivable management with timely reporting on A/R aging, payment plan tracking, views of total debt exposure, trend reports on high risk accounts, and other analysis as required.
Assess credit risk and establish credit limit for new franchisees or members based on credit history obtained through credit reporting agencies.
Provide superior customer service and develop necessary relationships with both internal and external customers.
Respond to customer questions and disputes, research and determine root cause of issues, and suggest solutions to credit related problems.
Be the liaison and communicate frequently and clearly with the customer and business shared service center areas including billing, cash application, accounting, operations, legal and IT; engage with external product suppliers as necessary.
Education, Experience, and Qualifications:
Associate’s degree required or Bachelor’s degree preferred in a related field
Requires 0 to 5 years of experience as a credit or accounts receivable specialist, representative or analyst
Experience in a role requiring extensive customer service skill and frequent customer interaction
Ability to apply basic accounting principles in the interpretation of financial transactions
Ability to secure payment from customers while employing commercial sensitivity, business acumen and good judgement
Effective and professional business writing and communication skill
Ability to work independently, set priorities, research and solve problems, and meet deadlines
History of performance success in past positions
Required Proficiency with tools:
Proficient with Microsoft Office including Excel, Word, PowerPoint, Outlook and Internet Explorer
Experience with JD Edwards or comparable enterprise resource planning system
Experience with billing systems and payment portals
Experience with credit reporting agency inquiry systems to vet applicant credit history
Experience with other workflow automation tools such as DocuSign
Why Kelly ® ?
With Kelly, accounting and finance professionals like you will have access to some of the world’s most respected companies—providing you with challenging, high-visibility projects that can transform your career. We work with 95 of the Fortune 100™ companies, and more than 3,000 finance and accounting hiring managers rely on us each year to access the best temporary and full-time talent: people like you.
Let us help advance your career today.
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm