Kelly Services Fraud Prevention Services Phone Advisor in Pittsburgh, Pennsylvania

Fraud Prevention Services-Phone Advisor – Pittsburgh, PA

Kelly Services is seeking experienced Fraud Prevention Phone Advisors for our national financial client in Pittsburgh, PA. These are full time, temp-perm opportunities paying $18.00/hr. to start with benefits available in the first 30 days. The shift is Monday, Tuesday, Saturday, Sunday Wednesday, Sunday, 9:30am-8:30pm.

Job Description

  • Fraud Representatives are responsible for monitoring debit and credit card accounts for fraudulent activities and for receiving inbound calls from our customers.

  • Representatives are also responsible for providing high quality customer service by responding to telephone inquiries, customer requests, and problems related to debit and credit card fraud and dispute claims.

  • Representatives will interface with multiple financial institutions and cardholders for multiple financial institutions to service all customer needs in regards to fraud and dispute issues.

  • Work directly with cardholders to resolve customer service issues or fraudulent/unauthorized activities.

  • Analyze cardholder account transactions to identify abnormal activity that may be fraudulent, violate the terms of the merchant /cardholder agreement, or indicate a potential credit risk.

  • Contact cardholders to validate the authenticity of charges.

  • Work to prevent loss once abnormal activity or unauthorized use has been determined.

  • Our Fraud department operates from 24 hours a day, 7 days a week, including holidays and will work a set schedule.


  • High school diploma or GED

  • 1-3 years of previous call center or clerical experience

  • Excellent written/verbal communication and organizational skills

  • Proficiency in MS Office applications

  • Ability to work independently, and to meet deadlines

Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the “submit now” button below to submit your resume. If you have questions about the position, you may contact the recruiter, Becky at however your resume must be received via the “submit now” button included within.

Kelly Services is an Equal Opportunity Employer.

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Kelly Services® is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world.

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at