Kelly Services Customer Service Representative in Phoenix, Arizona

Job Description

Seeking highly motivated individuals who are capable of creating a positive customer experience, by providing professional and efficient telephone support for inquiries, problem resolution, special orders, and process improvement recommendations.

Customer Service Qualities:

Critical listening skills combined with patience and genuine empathy

Ability to clearly assess a situation and initiative to improve the customer experience

Maintain the self-esteem and respect of the customer while explaining the best options or best practice applicable to their inquiry or concern

Confident performing under pressure in a fast paced environment

Requirements

Knowledge and Skill Requirements

Effective execution of Customer Service skills:

Critical listening skills integrating patience and genuine empathy

Ability to clearly assess a situation and initiative to improve the customer experience

Maintain self-esteem and respect of the customer while explaining the best options or best practices applicable to their inquiry or concern

Confident performing under pressure in a fast paced environment

Computer literate with the ability to learn customer service software applications

Intermediate to advanced PC skills using:

Microsoft Windows, Office Suite, Web-based applications and multiple Internet browsers

Knowledge with mobile devices and application troubleshooting

Ability to navigate within multiple applications while diagnosing and resolving customer issues/inquiries

Minimum 30 wpm typing average

Telephone functionality, etiquette and interaction skills

Above standard oral and written communication skills

Effective conflict management and problem resolution

Demonstrated level of dependability and exemplary attendance

Minimum High School Diploma/GED

Primary Responsibilities include, but are not limited to:

Take initiative to make independent decisions regarding customer issues.

Responsible for problem resolution including identifying and diagnosing customer issues and inquires.

Receive and respond to incoming customer communication through phone, email, social media, online ordering and written - correspondence.

Applies technical skills in using standard software relevant to Support Center industry.

Provides first level assistance with detailed PC and mobile device troubleshooting

Key interpersonal skills in alignment with Customer Service Standards.

Highlights

This customer is a support center that runs 24hrs a day / 7 days a week and we require each candidate to have full availability for scheduling. What this means is, our earliest schedules start as early as 4:00am and our latest schedules end at midnight. All schedules can also include weekends. You must be able to accommodate any schedule for this position.

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm