Kelly Services Customer Service Representative in Phoenix, Arizona

Job Description

This Customer Service Representative role is responsible for adopting a -one and done- philosophy which means we take ownership for all questions posed by the customer to eliminate the need for call backs. This role acts as a subject matter expert and requires performance and service quality goals.


  • Handles incoming calls from customer for information and assistance.

  • Performs research to respond to inquiries and interpret policy provisions to determine most effective response.

  • Independently responds to inquiries, grievances, or complaints of moderate to substantial complexity.

  • Serves as the team Subject Matter Expert/Technical resource and coach to existing and new hire employees.

  • Multiple skilled to handle various call types within the ServiceCenterwith proven results.

  • Promotes company values by providing superior customer service.

  • Performs most functions independent of supervision.

  • Participates in special projects as assigned.

  • Maintains a high level of confidentiality across all interactions.

  • Excellent organizational, interpersonal skills and verbal and written communication skills

  • One or more years of customer service experience in Cigna-sCallCenter.

  • Demonstrated capability of driving individual performance results in a high volume production environment.

  • Demonstrated ability to listen and respond effectively to customers with complex service issues.

  • Ability to build and maintain productive working relationships with others and contribute as an effective team member and technical coach.

  • Ability to manage multiple tasks and special projects.

  • Ability to work collaboratively within Cigna to remove barriers and create a positive customer experience.

  • High School graduate or equivalent- required; college degree with equivalent work experience - preferred.

  • Licensed in Health, Life, and Accident Insurance with the State of Arizona a plus.

  • Bilingual in Spanish is a plus.

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at