Kelly Services Customer Service Representative - Bloomington, MN in Minneapolis, Minnesota

Kelly Services is currently seeking Benefits Customer Service Representatives for a global multinational risk management, insurance brokerage and advisory company located in Minneapolis, MN.

A Benefits Customer Services Representatives will provide customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.

Job Title : Benefits Customer Service Representatives

Number of Positions : Multiple available, multiple training classes

Work Location : Minneapolis, MN 554737 (near Bloomington)

Duration : 9/5/17 to 1/4/18

Scheduled : 7:00 am-6:00 pm, rotating schedule roughly every two weeks (Must be flexible)

Hours per week : 30-40 hours per week, Monday through Friday work week, with some potential for overtime

Pay Rate : $16.00 per hour ($16.50 if bilingual Spanish & English)

Type : Contract, possible contract to hire for the right candidates

Responsibilities, but are not limited to :

  • Provide a high level of customer service support when handling customer’s questions/complaints in respect to defined benefit pension and/or health and welfare plans

  • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)

  • Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities

  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements

  • Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.

  • Read and understand client’s plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member

  • Maintain diplomacy and tact while dealing with upset or escalated callers

  • Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information

  • Maintain and document complete and accurate call and case notes

  • Respond professionally to customer inquiries/complaints received via phone, email or other communication channels

Qualifications :

  • High school diploma or GED required, Bachelor’s degree preferred

  • Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills

  • Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem solving skills

  • Strong computer skills with the ability to navigate multiple software applications

  • Minimum 1-2 years’ experience in a customer service setting

  • Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word)

  • Ability to type 35-40 WPM


If interested in the position, please send a follow up email (with your resume) to for further consideration.

Thank you and we look forward to working with you!

Why Kelly ® ?

With Kelly, accounting and finance professionals like you will have access to some of the world’s most respected companies—providing you with challenging, high-visibility projects that can transform your career. We work with 95 of the Fortune 100™ companies, and more than 3,000 finance and accounting hiring managers rely on us each year to access the best temporary and full-time talent: people like you.

Let us help advance your career today.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at