Kelly Services Customer Service Representative in Midland, Georgia

Onsite Customer Service Representative –Midland GA

*You must apply online. (Please do not call the local branch for this position.)

Kelly Services has an immediate need for experienced Customer Service Representatives for our client, one of the leading Health Insurance providers located in Midland, GA

Pay rate $14.50/hr.

Anticipated Schedule Mon-Fri 8:30am-5pm

Job Description:

  • You will be responsible for successfully completing the required basic training.

  • You will be able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues .

Primary duties may include, but are not limited to:

  • You will respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

  • Analyze problems and provide information/solutions.

  • Operate a PC/image station to obtain and extract information; documents information, activities and changes in the database.

  • You will thoroughly documents inquiry outcomes for accurate tracking and analysis.

  • Develop and maintain a positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

  • Research and analyze data to address operational challenges and customer service issues.

  • Provide external and internal customers with requested information.

  • Under immediate supervision, receive and place follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

  • Use computerized systems for tracking, information gathering and troubleshooting.

  • Seek, understand and respond to the needs and expectations of internal and external customers

  • You will be required to meet department goals.

Requirements

  • Limited knowledge of company services, products, insurance benefits, provider contracts and claims.

  • HS diploma or equivalent

  • Minimum of 1 year of previous experience in an automated customer service environment

or any combination of education and experience

  • Call Center and Customer Service experience required

  • Good communication skills

  • Proficient computer skills including Microsoft Word and Excel

Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, please use the “SUBMIT RESUME” button below to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position verw664@kellyservices.com.Your resume must be received via the “SUBMIT RESUME” button included within

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm