Kelly Services Technical Support Specialist in Mason, Ohio
Technical Support Specialist, Mason, OH
Kelly Services is seeking a Technical Support Specialist to provide technical support in a timely, consistent, and courteous manner to all Resolution Center customers in the operation of their computer systems for approved applications. Provide assistance in resolving most problems of hardware and supported applications, and explaining these resolutions in a clear, concise manner for one of our top clients in Mason, OH.
ASSESSMENT REQUIRED: Call Center Technical Support Assessment.
REQUIRED: Pre-screen Questionnaire
State Date: October 30, 2017
Length: 6 Months (Contract W2)
Pay Rate: $15.00/hr. W2
Shift: Schedules are posted at least a week in advance. Flexibility to work varied schedules, including evenings and weekends. Mid-shift schedules could be 10a-6:30p, 11a-7:30p, 12p-8:30p or another time slot that falls within a similar hours range.
Training hours: 9:00am - 5:30pm
Weekend Hours: Associate will be placed in a weekend rotation that could potentially include both Saturday and Sunday on a rotating basis. The opportunity to work both Saturday and Sunday consistently is available if preferred.
Company Hours of Operation: Monday – Friday, 8am-Midnight | Saturday: 9am-10pm | Sunday: 10am-10pm
High School required; College experience preferred.
Able to troubleshot computer software/hardware issues over the phone; looking for candidates that are reliable, dependable, able to multi-task; Proficient with MS Word, Excel and Windows applications, quick learner, able to add value to the team.
Strong communication skills, both oral and written.
Good problem solving skills.
Good organization skills with a strong attention to detail.
Pleasant phone manners.
Computer hardware and software knowledge
Strong Customer Service orientation.
Point of Sale environment/retail experience preferred.
Direct involvement with customer service experience.
Computer systems experience.
If you are interested in the position, please apply to this posting with an updated resume and feel free to follow-up with me at email@example.com . Thank you for your time and I look forward to working with you.
Why Kelly ® ?
With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you.
Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today.
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm