Kelly Services Quick Hire! Customer Support Analyst - $14.42/hr Long Term with TRAINING! in Lawrenceville, Georgia

APPLY NOW for Customer Support Analyst at Sage Software in Lawrenceville, GA

  • Interviewing NOW for 10/30 & 11/6 START Training Classes, and more start opportunity to come to end of year!

  • If you have any combo of Tech Support, Accounting, Finance, Office Management or Call Center Customer Support , please APPLY for Interview!

  • Long term ; Not at short term assignment.

  • YOU WILL GET TRAINING to build your career and experience!!

  • $14.42/hr.pay!!

  • An INVESTMENT IN YOU : PAID Training classes Upfront on Sage Accounting Suite & Technical Support

  • 3 different 8 Hour shifts with NO WEEKENDS, starting between 9:00AM and 8:00PM (Beats that traffic!!)

  • Say it again: NO WEEKENDS

Overview: As an analyst, you will be responsible for enhancing each customer’s relationship with Sage. This objective will be primarily accomplished by providing assistance for customers with questions or issues regarding Sage's products or services and their application in the customer’s business operating environment. Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional Sage products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work.

Responsibilities:

  • Provides an Extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals.

  • Identifies the root cause of the client’s software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues.

  • Uses Knowledge Center Support (KCS) methodologies to efficiently resolve issues. Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards.

  • Assists customers in gaining the most value from their Sage products and services.

  • Identifies additional opportunities for Sage solutions to benefit the customer's business needs.

  • Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources.

  • Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.

  • Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization.

  • Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures.

REQUIREMENTS:

  • Call center or Customer Service Experience; Office Manager, Financial or Accounting background.

  • Able to provide technical support/troubleshooting

  • Familiarity with Microsoft Office

  • Great to have: experience with QuickBooks, ERP, Sage product line, held a position working under an accountant, tax preparation, computers and technology

Additional Detail:

  • We appreciate all of our applicants, but we are not able to sponsor at this time; no C2C or H-1B.

  • There is no ‘per diem’ with this position, and must be able to work on W-2 hourly basis.

  • There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.

This role is supported by the Kelly Services GTS – Recruiting and Sourcing division.

As your local offices do not support this position, for immediate consideration, please apply online to this posting directly .

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm