Kelly Services Office 365 Support Analyst in Lawrenceville, Georgia

Office 365 Support Analyst

Act as the primary point of contact with the named customer contacts for all general support issues such as “How-To”, FAQ’s, and troubleshooting:

General “How-To” questions around basic O365 product usage

“How-To” assistance with assigning already purchased O365 licenses to users

Questions regarding product upgrade/downgrade

Questions regarding user management (MACD)

Assistance with Domain verification and delegation

Troubleshooting common DNS problems related to Office 365

Questions regarding mailbox permissions and quotas

Outlook connectivity troubleshooting

Mobile device connectivity issues via ActiveSync

General questions regarding ActiveSync security settings

Assistance configuring Transport rules

Questions regarding navigating the Exchange control panel

General questions regarding email encryption settings available within Office 365

Skype for Business installation assistance

Questions regarding adding Skype contacts

Help with SharePoint permissions and user groups

Assistance with SharePoint Site Collections

Help configuring SharePoint quotas

Assistance with vanity domains for SharePoint

General “How-To” questions around using OneDrive

Assistance with using OneDrive with Office applications

Assistance with installing Visio and Project

Basic “How-To” questions regarding OneDrive and SharePoint

Word, Excel, PowerPoint, Visio, Project:

Installation and activation troubleshooting

Troubleshoot error messages related to product usage

Why Kelly ® ?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you.

Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at