Kelly Services Contact Center Customer Service Inbound/Outbound I in Jacksonville, Florida

Kelly Services is currently seeking a Customer Service Representative for a well known life insurance company in Jacksonville, FL. This is a temporary to permanent opportunity.

Customer Service Representative

Start Date now will be 9/25

Pay Rate $13 per hour. Pay rate increases to $14.00 an hour after 120 days.

Work Schedule: 11am-8pm Mon-Fri

Job Description is below for review, please let me know if you have any questions.

Role and Responsibilities

This position will be a new team being established to service two specific accounts: Walmart and Target. This person will be assigned to work on the Target account. The shift will work and train on the 11am to 8pm shift. Answer incoming National Account customer inquiries and respond to customer requests. Have the ability to answer complex questions and interpret a variety of policies, rules, regulations and performs a full range of customer service duties. This is a brand new unit and we need to have strong people with appropriate experience. The positions can be temp to hire for the right candidates and the job duties can expand. Previous claims experience would be much appreciated and definitely should stay with some insurance/medical background.

  • Must have a demonstrated track record and the ability to work in a fast paced/deadline driven environment.

  • Ideal candidate should be able to work independently or in a team oriented environment.

  • Must have the ability to interpret and apply laws, rules and regulations.

  • Limited policy coverage and insurance regulation knowledge

  • Verbal/written telephone communication skills are a must

  • Attend training sessions as a participant

  • Limited individual decision making

  • Simple and straight forward individual claim authorization

  • Ability to prioritize and handle multiple

Pay rate will increase to $14 per hour after 120 days.

Qualifications and Education Requirements

2-4 years office experience; college degree preferred. Excellent verbal, written and organizational skills; team player, self-starter that can work with minimal supervision. Must be proficient in Microsoft Excel and Word; must have the following Excel skills at a minimum:

Justify, sorting, formatting (i.e., wrap text, merge cells, percentage), formulas for sum, multiplication, division, freeze panes; inserting/deleting rows, columns & sheets; background and cell color, filtering, vlookup, pivot tables and macros a plus.

Preferred Software Skills

Excel – proficient

Word – intermediate

Outlook - intermediate

As a Kelly employee, you’ll have access to premier perks, including:

•Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

•Group insurance options*

•Service bonus plan

•Holiday pay plan

•Weekly electronic pay options

•Online training campus that provides more than 3,000 free courses to help improve and develop skills

•Exclusive online employee community

•Employee assistance program available at no cost

•Corporate discounts

•Transportation Spending Accounts (offered and administered by Leslie & Associates - these plans are not sponsored by Kelly Services)

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at