Kelly Services Production Control Specialist in Irondale, Alabama
We are seeking a highly motivated and self-managed individual to work as a Production Control Specialist that will be responsible for maintaining the production IT systems in a 24x7x365 environment. The Production Control Specialist will work with customer facing implementation and project managers and multiple programming and production teams, being responsible for order scheduling & work order development.
Monitoring the processing of all scheduled production jobs and file transfers within predefined Service Level Agreement-s.
Monitor all back office systems and jobs to ensure they are performing as expected.
Complete processing checklists, daily job completion reports and shift hand off reports.
Performing conventional troubleshooting and resolution.
Performing incident management on advanced production systems documenting incident tickets in detail and escalating to developers, network and server support resources. Learn how to resolve complex tickets.
Interacting with various IT teams and operational partners including vendors.
Maintaining a working knowledge of all production applications, processes and systems by documenting all:
job/file transfer schedules
job start and finish times
average run times
job start and restart procedures and any dependencies associated with the jobs
resolution to issues
incident escalation contact information
Providing management with suggestions on how to improve processes and job run times.
Supporting after-hours service desk assistance as required.
Be proactive with potential problems and follow through with result.
Reacts to change productively and handles other tasks as assigned.
Promote safety and correct unsafe work practices.
Associate-s Degree or two + years of related work experience in an information technology field.
Experience in a mainframe environment is required.
A plus if candidates has extensive experience in a print and mail service environment.
Candidates must have above average PC knowledge.
Proficient in Microsoft word, Excel and Outlook.
Candidate must have strong verbal and written communication skills.
Must be able to work well independently, and perform well under pressure in a fast paced deadline oriented environment.
Good interpersonal skills to interact with customers and team members
Strong organization skills to balance and prioritize work
Analytical and problem solving skills.
Ability to multi-task and handle numerous assignments simultaneously.
Willing to work overtime and on weekends as required
Must possess a strong attention to detail
Why Kelly ® ?
At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm