Kelly Services Spanish Bilingual Customer Care Coordinator ** Immediate Openings ** in Indianapolis, Indiana

Job Description

Kelly Services is hiring for bilingual call center agents to help process inbound calls on the Northwest Side of Indianapolis.

The Essential Duties & Responsibilities includes:

  • Provide exceptional customer service at all times to customers over the phone

  • Strengthen clients- brands by responding to customer inquiries, processing requests, and always striving to surpass expectations

  • Update customer database systems with owner record changes, diary note entries, and workflow case to completion, ensuring accuracy of all entries

  • Escalate issues to manager as appropriate

  • Ensure courteous quality of service on all phone calls

  • Ability to multi-task with phone and computer

  • Adhere to company policies and responsibly manage time & attendance

  • Assist with other duties as assigned

Apply today for immediate consideration!

Requirements

Requirements:

  • Ability to speak, translate, and document from Spanish to English

    • High school diploma or GED equivalent
  • Some college course work preferred but not required

  • 1+ years of experience in a call/contact center, customer service or related customer-facing role

  • Solid verbal communication skills with professional telephone etiquette

  • Ability to handle difficult situations professionally and with appropriate patience

  • Basic math, reading, writing, organizational skills, and problem solving capabilities

Highlights

Call Kelly Services Recruiting Branch at 317-872-4229 to receive registration information and set up an appointment.

Email your resume to: 2558@kellyservices.com

Make an appointment online at: http://www.kellystericycle.appone.com/ !

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm