Kelly Services Help Desk Analyst | Network Support Technician in Glen Rock, New Jersey

Help Desk Analyst | Network Support Technician

Glen Rock, NJ 07452

The ideal candidate will have a solid background in networking technologies, concepts, and protocols.â A willingness to acquire and maintain knowledge of the latest standards, products, and practices relating to the IT field while providing professional and prompt service.â Customer services skills must be top notch.

Qualifications: IT working experience and technical training or certification equivalent.â

Job description: Onsite and remote support of clients technical needs.â Administration and monitoring of client servers, workstations, applications and related networking components, a good understanding of PC troubleshooting is required as well.â Candidate must have a car to commute to client sites.

Technical requirements include:

· PC component installation, configuration, and troubleshooting \ Virus Removal

· Microsoft Windows Server and Client operating systems

· Help Desk support and knowledge of Microsoft Windows 7 and Windows 8

· Solid understanding of LAN/âWAN topology, network protocols switches, and firewalls

  • Microsoft Certification preferred but not mandatory. CompTIA A+ and \ or Network + required

We're seeking a flexible technician who can handle him/herself in a professional manner when dealing with clients face to face or over the phone and has strong troubleshooting skills. With opportunities to move up from within, we are looking for a candidate with strong work ethic and drive to learn and grow.


  • Remotely support clients with issues from our office

  • Travel onsite to client offices for hands on troubleshooting of issues in the Northern / Central Jersey Area

  • Take part in client projects, both remote and onsite, in a support role with our project team

  • Assist the help desk team by monitoring and assessing client networks and hardware for potential issues

  • Network and computer hardware preparation and installation


  • Knowledge of PC and Server hardware

  • Server (Primarily 2008(R2) and 2012(R2), but 2016 also helpful) and Workstation (7, 8, 10) OS knowledge

  • Flexibility in supporting many line of business applications

  • Virus/Malware/Ransomware removal and prevention

  • Basic understanding of cybersecurity

  • Strong Troubleshooting Skills

  • Solid networking and security skills

  • Strong ethics

  • Ability to work in a fast paced environment while dealing with multiples issues simultaneously


  • Solid background knowledge in current networking, hardware, and software technologies, concepts, and protocols.

  • Customer service or related background is a plus.

Additional Skills we look for (not required):

  • Apple/Mac knowledge and certifications

  • Microsoft certifications

  • Certification or experience in SonicWALL firewalls

Why Kelly ® ?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you.

Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at