Kelly Services Call Center Representative (Inbound) in Gainesville, Florida

Job Description

Kelly Services is looking for dedicated and reliable individuals for a call center located in Gainesville. Looking for extroverted candidates to handle inbound customer service and collection payment calls. Individuals must have previous call center experience.

Job duties include:

  • Handle inbound customer calls through telephone IVR dialer system

  • Explaining billing policies and procedures to customer and telephone companies

  • Maintain quality account documentation for follow-up

  • Verify customer complaints and determine accuracy of complaints

  • Adhere to the Fair Debt Collections Practice Act at all times

  • Handle confidential customer financial information

Schedule:

3 rotating weekdays - 3:30pm to 12:00am

Saturday & Sunday - 12:00pm to 8:00pm

Pay:

$11.00/hour

Temp-to-hire position. Upon conversion to permanent position candidates will be eligible for monthly bonus based on performance.

Requirements

High School Diploma or equivalent

Inbound Call Center experience

Ability to accurately type while talking

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm