Kelly Services Account Talent Manager - Onsite at Whirlpool Findlay in Findlay, Ohio

Job Description

The Account Talent Manager is instrumental in Kelly-s overall success with clients utilizing one or more products. This position will serve as the primary point of contact for the client as it pertains to the overall client relationship and service delivery, and may have one or more direct reports. He/she will serve as a business partner to the client by acting as an extension of the client-s HR department, developing and maintaining relationships with the client and temporary employees, identifying process improvements, and by ensuring consistent service levels across business lines. This individual will serve as the escalation point for service issues and is responsible for proactive problem resolution. Operational responsibilities include, but are not limited to, monitoring and reporting on contract compliance, business development, sharing industry and best practice knowledge, candidate sourcing, screening, hiring, training, and onboarding. This individual is ultimately accountable for the overall level of service delivery, growth, and profitability for the client location he/she supports. The success of this individual will be highly impacted by their ability to communicate effectively, establish strong working relationships with the client, and the development of effective partnerships with the relevant Kelly functions (e.g., operations, sales support, and product groups).

Business Development

Proactively identifies business growth opportunities with additional end-users, departments, divisions, services lines, and or account solutions

Maintains thorough understanding and knowledge of client-s business, industry, trends, and current events

Develops strong relationships with new and existing client end-users by understanding their business and staffing needs; and by facilitating connections between clients departments and Kelly products

Executes the account strategy with input and support from internal Kelly stakeholder groups

Monitors NPS results and develops plans to ensure we are meeting client expectations

Invests time in client-facing activities to understand their needs

Manages and grows relationships with stakeholders across the organization

Demonstrates understanding for the client-s priorities, processes, policies and procedures

Proactively identifies and implements work processes that improve speed, productivity, efficiency, cost, and/or the client experience

Participates in account-specific lead sharing meetings

Seeks first-hand client feedback and applies information to improve service

Account Recruiting and Candidate Placement

Develops and executes a proactive recruiting plan that clearly outlines the portions of the plan conducted for onsite sourcing models

Maintains thorough understanding and knowledge of current hiring practices, recruitment strategies, and staffing industry trends

Takes thorough job orders and understands client needs

Documents order activity in front office systems

Maintains regular contact with client regarding orders (e.g., order confirmation and status updates)

Facilitates the selection process including: screening and assessing candidates, administering evaluations, conducting interviews and reference checks, and making hiring decisions

Develops and delivers client orientation/onboarding programs for temporary employees

Conducts skill alerts, increasing client awareness of Kelly-s suite of offerings

Maximizes temporary employee conversion and direct hire fee income

Account Management

Serves as primary local contact for client/employee issues; identifies and executes appropriate actions to resolve issues and/or escalates as appropriate; monitors results to ensure action plans are effective

Participates in client meetings, analyzes client needs, make staffing recommendations, and secures staffing requests

Must have complete knowledge of contractual agreements to ensure 100% compliance

Manages overall account P&L where they have managerial responsibility (e.g., manages cost of services, documentation of cost savings, and demonstration of value-added services to the client)

Analyzes monthly financial statements and implements strategies to increase profitability

Creates, analyzes, and reviews reports and statistics, taking action when necessary.

Monitors performance of secondary suppliers

Manages the temporary workforce including, but not limited to, turnover, coaching, counseling, terminations, co-employment, sexual harassment investigations, taking action as appropriate

Works with HR to make determination about the employment status of temporary workers

Determines rollout approach and administration of client programs

Provides end-user technical support on programs that assist in the client order process

Provides additional administrative support as necessary to ensure internal and external client satisfaction

HR and Full Time Employee Engagement

People Management: Selecting, training and developing staff; monitoring staff performance including setting expectations, coaching and recognizing achievement, managing Kelly Quality Management System initiatives

Clearly communicates roles and responsibilities and hold employees accountable for delivering results

Provides feedback and coaching to ensure client expectation are being met

Provides regular constructive feedback and development discussions with employees

Candidate Engagement

Demonstrates concern for candidate career growth and development, as well as personal goals and needs

Effectively communicates to candidates to ensure the work is meeting the needs and expectations of the candidate and client

Helps candidates succeed on the job via ongoing coaching, feedback, and development opportunities

Deploys and maintains temporary employee recognition and retention programs

Serves as primary local contact for employee issues; identifies and executes appropriate actions to resolve issues and/or escalates as appropriate; monitors results to ensure action plans are effective

Develops and delivers client orientation/onboarding programs for temporary employees

Creates, deploys, and maintains temporary employee retention programs


High School Diploma or equivalent, Marketing or related field relevant experience

4 years recruiting, staffing or vendor management experience

Demonstrated experience in screening, hiring, orienting, training, assigning, and managing temporary employees. Must also be able to market candidates to hiring managers and negotiate salary rates.

Must be able to function in complex and matrix environments with multiple stakeholders

Ability to develop strong working relationships with all levels of individuals is essential

Good communication (both verbal and written), negotiation, interpersonal and decision making skills are required. Individual must be able to function independently/autonomously yet know when to get management involved. Must also be comfortable presenting to and influencing many levels of management both within Kelly and the client

Must be innovative in their approach, willing to take risks and operate successfully in ambiguous situations

Attention to detail - with the ability to multi-task, use sound judgment and prioritize are necessary

Strong leadership, problem solving and decision making skills required

Must have proficient computer skills including Word, Excel and PowerPoint

About Kelly Services®

As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook, LinkedIn and Twitter.

EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at