Kelly Services Operations Coordinator in Dearborn, Michigan

Operations Coordinator – Dearborn, Michigan

Kelly Services is currently seeking an Operations Coordinator for one of our top clients in Dearborn, Michigan . This is a 4 month contract position through Kelly Services. Candidates must be able to work Monday - Friday, 8-hour day with a split shift.

Position Description:

The GFL Shuttle team is running a prototype service to test new concepts to improve the current commuter shuttle experience. These concepts include vehicular prototypes, digital prototypes, and service prototypes, which will be tested in San Francisco from Aug-Dec 2017. We need a passionate team member to lead the day-to-day operations including customer relations, manage and monitor the associated learnings, and contribute creatively to the design team’s efforts to evolve and improve the service. On a day-to-day basis, you will be:

  • Monitoring where the riders are along their shuttle journey.

  • Writing and sending text messages to riders.

  • Document significant operational events and observations. Communicating with the riders, driver, Chariot operations team, and the GFL Shuttle Team.

  • Assist with collecting feedback from riders.

  • Define and deliver operational improvements, including automation of some operational steps.

  • Support the team’s synthesis of user feedback and evolve the new concepts.

Skills Required:

  • 1 or more years’ experience using MacOS in professional or academic environment

  • 6 or more months experience with Google Suite tools, especially Google Maps and Google Docs

Skills Preferred:

  • Adaptable to rapidly changing conditions where guidelines and instruction can evolve daily.

  • Driven self-starter; comfortable improvising and thinking independently.

  • Excellent communication skills - articulate and fluent with attention to detail.

  • Social media savvy

Experience Required:

  • 6 or more months experience managing multiple streams of communications - online and phone

Experience Preferred:

  • Customer relations experience. Knowing how to communicate with different types of people in an empathetic, positive, and diplomatic way via a digital interface.

Education Required:

  • Bachelor’s degree completed or in progress

Education Preferred:

  • Bachelor’s Degree (or degree in progress) in the field of Design, Operations or Communication

Additional Information:

Why Kelly®?

At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

About Kelly Services®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

As a Kelly Services employee, you will have access to numerous perks, including:

  • Benefits including Medical, Dental and Vision coverage, Paid time off

  • Exposure to a variety of career opportunities as a result of our expansive network of client companies

  • Career guides, information and tools to help you successfully position yourself throughout every stage of your career

  • Access to more than 3,000 online training courses through our Kelly Learning Center

Let us help advance your career today.

As the local offices of Kelly Services do not represent the above position, please apply on-line for immediate consideration. For questions regarding this position, please email setojes@kellyservices.com .

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm