Kelly Services Client Service Center Associate in Columbus, Ohio
The Client Service Center Associate ensures delivery of excellent customer service through prompt, professional, and accurate account of inquiries, and then provides thorough and clear resolutions. He/she is the first point of customer contact (Tier 1) for general questions (fulfillment issues, functionality, reporting, etc.,) and refers and escalates unresolved issues to designated contacts.
Answers phones, voice and electronic mail to respond to customer requests
Transfers customer calls to appropriate staff
Identifies, documents, researches, and resolves customer issues using the call tracking system
Follows-up on customer inquiries not immediately resolved
Manages open calls to ensure prompt resolve
Recognizes, documents and alerts manager of trends in inquiries
Recommends process improvements
Creates and reviews documentation, reference material, Frequently Asked Questions, etc.
Refers unresolved customer issues to designated departments for further instruction and / or resolve
Other duties as assigned
Previous customer service experience required
Bachelor-s degree preferred
Excellent communication skills (verbal and written; must be able to communicate with all levels of staff)
Superb customer service skills (must have good phone etiquette)
Detail orientated (must be able to organize and commit to large amounts of information)
Superior listening skills
Enjoys problem solving and troubleshooting issues
Able to multi-task and manage calls (should be able to field the calls and update the Help Desk ticket simultaneously)
Must be able to learn and disseminate new information
Computer skills required; proficiency with a keyboard
Needs to work in a team atmosphere
Ascertain prioritization of inquiries and possess a sense of urgency
Ability to learn customer service software applications (familiarity with Contactual call-logging software a plus)
Intermediate Excel, Word, and Outlook skills
Why Kelly ® ?
At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm