Kelly Services Collections Specialist - Chicago, IL in Chicago, Illinois
Collections Specialist - Chicago, IL
Pay Rate: $19-$22 per hour
You are responsible for the maintenance of a distributed allotment of customer accounts.
Your primary responsibilities are to communicate with customers in regards to the recovery of outstanding receivables.
Upon request from the customer, you will provide copies of past-due invoices and statements of account.
All actions and communications on an account must be documented in the Notes section of our ERP. Failure to do so may result in the improper handling of a customer.
Customers will be treated politely and professionally, regardless of how they act towards you. Any rude or crass communications from a customer should be directed to the Accounts Receivable Manager for review.
In the event that a customer or representative contacts you requesting additional information or status on an account or invoice, you should respond to that individual within 48 hours preferably within 24 hours unless your schedule does not allow . If the issue or request is of an urgent matter, please handle it immediately. If you are not certain whether the issue is urgent, reach out to the Accounts Receivable Manager.
In the event that you receive information or a query from the customer regarding a disputed balance or a credit, you should contact the designated Customer Care representative and, if necessary, the Billing Specialist assigned to the account.
The performance measures/goals set for your role are:
Handle 50 customer accounts per day. Handling is defined as making a call, accepting a call, sending an email or receiving an email. Every handle should be documented in our ERP s notes log.
Sustain past-due averages of 7 for your over-30 balance and 2 for your over-60 balance.
Contribute positively to a departmental DSO of 50 while maintaining a CEI of at least 90 from month to month.
Focus times of between 9a-11a and 1p-3p are scheduled each day for you to focus solely on proactively contacting customers to request payment status. Those hours outside of the focus times are for you to react to your accounts: respond to voicemails and emails, send invoices to customers per their request, reach out to other internal members, etc. Team members may not disturb you during focus times except in the event of an urgent matter.
Pre-set follow-ups are handled first at the beginning of each focus time. Once your follow-ups are complete, please move on to the new accounts listed on your distributed aging.
If you find yourself falling behind in your workload, set up a meeting with the Account Receivable Manager and a solution will be discussed. Otherwise, a proper allocation of accounts during distribution cannot take place.
Please apply for immediate consideration
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AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm