Kelly Services Desktop Support Technician in Cambridge, Massachusetts

Kelly Services has partnered with a Leading Pharmaceutical Company in Cambridge, MA seeking a Desktop Support Technician to respond to and diagnoses problems through discussion with users. Serves as focal point for customer concerns. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.

Job Title: Desktop Support Technician

Work Location: Cambridge, MA

Start Date: ASAP

Duration: 6 months

Pay Rate: $25.00 per hour

Position Type: Contract

Type of Hours: Full Time

Major Job Duties and Responsibilities

  • Provides tier 1 and tier 2 support to end users for either PC, server, or applications or hardware.

  • Interacts with other service organizations to restore service and/or identify and correct core problem.

  • Possesses and applies expertise on multiple complex work assignments.

  • Provides break/fix, asset inventory, spares/parts management, desktop administration, desktop applications, remote access, troubleshooting and upgrading of mobile devices, and security services for all end-user devices.

  • Provides on-site Video Teleconferencing (VTC) and Audio/Visual support to include conference rooms, training rooms, auditoriums, senior leadership offices and workspaces, and Telepresence rooms.

  • Trains end-users how to use equipment, start meetings, and troubleshoot equipment.

  • Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.

Experience/Technical Skills

  • Bachelor's degree in Computer Science, Information Technology, or equivalent experience

  • Supports end users on a variety of hardware and software issues

  • Identifies, researches, and resolves technical problems

  • Complies with helpdesk policies and procedures

  • Documents, tracks, and monitors problems to ensure timely resolutions

  • Completes assignments with limited supervision

  • Experienced with Microsoft Windows 10, Office 365, Active Directory, Airwatch, SCCM, Logmein

  • Experience with Macs a plus but not required

  • Excellent customer service skills

Why Kelly ® ?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you.

Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm