Kelly Services Call Center Customer Service Reps - Temp to Perm in Bowling Green, Kentucky
Kelly Services is seeking Call Center Customer Service Reps for our financial client in Bowling Green, KY. These are full time, temp and temp-perm opportunities paying $12/hr. to start with benefits available in the first 30 days.
Hours are Monday- Friday 7AM-8PM CST. Most of these shifts will be 11:00-8:00PM.
Qualified Candidates are able to work a total of 40 hours a week Monday-Friday. Flexibility with shift work is available per candidate basis, post training. There is a no tolerance policy on tardiness, no-call/no-show and dress code.
There is a paid 6 week training process. The first 4 weeks are classroom-style training and the remaining 2 weeks will involve shadowing on the call center floor. The amount of Shadowing will be determined on a per-candidate basis based off of performance during the training period. Training period includes understanding the banking/mortgage industry and there are assessments provided during training which each contractor will need to pass order to start working. Training cannot be missed, no exceptions.
Responsible for providing high quality telephone customer service to customers. Resolving customer inquiries, providing customers with account information, resolving or referring billing disputes, correcting payment errors, account maintenance, accepting phone payments on accounts, researching customer problems, and assessing customer needs as needed.
Contractors will be servicing all incoming mortgage customers. There are a variety of calls temps will be handling; verifying a payment was received, taking a payment, helping with escrow, tax, insurance etc. Contractors will assist in the set-up of an online payments and account, unlocking website account, sending documents customer may want year end, statement, release etc.
Right now this team is dealing with the recent hurricanes that have hit client property owners. This can involve talking with them about insurance and payment options as well.
This team also handles Welcome Calls, which is an outbound dialer, we welcome new customers to our bank, ask if they have any questions about their account, offer to help them get set up on website, enroll in ACH/go over payment options, answer any questions that they may have.
6+ months prior customer service experience
Proficient computer skills
Professional phone demeanor
High School diploma or GED
In addition to working with the world’s most recognized and trusted name in staffing, Kelly employees can expect:
Medical, Vision, and Dental insurance options
Year-end bonus program
Recognition and incentive programs
Access to continuing education via the Kelly Learning Center
Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the “submit now” button below to submit your resumes. If you have questions about the position, you may contact the recruiter recruiting for this position ( Melody at firstname.lastname@example.org ) however your resume must be received via the “submit now” button included within.
We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide: www.kellyservices.com at http://www.kellyservices.com/ .
Kelly Services® is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world.
Kelly Services is an Equal Opportunity Employer.
Why Kelly ® ?
At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm