Kelly Services Customer Service Rep in North Austin - 1st & 2nd shift in Austin, Texas

Job Description

Seeking for Web Savvy Customer Service Representatives in North Austin, we have 1st & 2nd shift available....4 month contract

Kelly Services has a great opportunity for a motivated, detailed oriented Web Savvy Customer service rep located in North Austin near Metric Blvd!

Voted TOP WORK PLACES 2016 in Austin!

Perks:

Awesome work environment which includes a work out area!

Monthly team building events for staff!

A dog-friendly work environment!

Last but not least a splendid kitchen/break area!

Monday-Friday

Schedules available - 7:45am - 4:45pm or 11 AM-8 PM

Pay rate: $12

Description:

Customer Service Representatives provide information and assistance to attendees of small to large corporate events for a variety of clients. .

Professional and friendly verbal and written communication are the main requirements. Client provides training on the tools you will use and access to necessary information as well as an escalation path for questions and scenarios not covered in the documentation. Need to be able to walk someone through clearing cache and cookies, reference FAQ material before skyping a manager and they will need to be very pleasant and patient.

Duties include but are not limited to:

  • Answering phones in a timely manner with a professional and pleasant demeanor. CSRs are responsible for monitoring their own phone status ('On Queue') to ensure they are able to take the next incoming call.

  • Responding to emails within your event within 24 hours. This is a team effort and all CSRs must contribute as equally as possible. Contractually obligated to answer emails within one business day.

  • Responding to live chats if required by the event. *Currently only one client uses chat. CSRs are responsible to ensure they are in `available- mode to receive the next incoming chat.

  • Voicemail: Appointed CSRs will be responsible for checking and responding to voice mails on their assigned events every work day.

Additional information:

Ongoing Event Information Education: Documentation access is granted to CSRs and reviewed during training. CSRs are responsible for referring to the most recent version of the documentation prior to escalating a question to Contact Center Management. Management is responsible for ensuring the document repository is updated with the most current version. CSRs should also refer to the event website (link provided) on a daily basis for updated information and user experience changes.

Punctuality: CSRs are expected to arrive on time for their scheduled shift so as not to disrupt the breaks and lunches of co-workers.

For immediate consideration please apply and submit resumes directly to this posting!Web Savvy Customer Service Rep in North Austin - 1st & 2nd shift

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm