Kelly Services Data Center Support Analyst 3 in Anchorage, Alaska

Job Description

Data Center Support Analyst 3

Position Profile: Officer

Three month position

Reports To: Data Center Support Supervisor

Primary Functions: Responsible for technical support, first-line problem/outage analysis, triage, and resolution in a 24 x7 Operations Center.

Duties and Responsibilities:

  1. Provide Tier 2 technical support to resolve routine technical problems. Triage and escalate more complex problems to Tier 3 support.

  2. Assist in leading and coordinating response/resolution efforts for complex system problem/outages until Outage Coordinator duties are assumed by senior IM personnel.

  3. Ensure that timely and accurate notifications are provided on an ongoing basis to designated management and staff.

  4. Create, modify, administer and troubleshoot basic batch automation tasks/job packages with automation software.

  5. Maintain current professional and technical knowledge pertaining to industry standards and best practices in the field.

  6. Perform other duties as assigned.


Education: Associate's Degree in Computer Science, Mathematics, or related field.

Creditable Experience in Lieu of Education: Equivalent in technical training and/or work experience.

Experience/Skills: Two years- experience with networked PC, terminal and printer hardware installation and configurations to include related operating systems. A+ certification, Microsoft Technology Associate (MTA), or other manager-approved IT certification, required. Additional technical certifications a plus. Must have working knowledge of client/server networking, multi-protocols, scripting languages, and databases. Excellent communications and interpersonal skills required. May require shift work.

Tenure: Assignment to the Data Center Support Analyst I, category 10, Data Center Support Analyst II, category 9, Data Center Support Analyst III, category 8, or Senior Data Center Support Analyst, category 07, will be determined by the candidate's education or experience. Advancement requires management recommendation and will be based on the candidate's certifications and/or performance.

Why Kelly ® ?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you.

Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at