Kelly Services Utilization Management Rep in Albany, New York

Utilization Management Representatives Albany, NY

Kelly Services is currently seeking Utilization Management Representatives for one of our top clients in Albany, NY.

  • Pay Rate $16.50 per hour

  • Anticipated start date 10/30/17


  • Handle 40-50 inbound phone calls per day in a call center environment determining pre-certification requirements. Will be measured on quality (95% or above), productivity, and adherence to schedule

  • Training is virtual, instructor led, but instructor is in a different state. Duration is approximately 4-5 weeks

  • New policy – no cell phone allowed at desk (can use on break or lunch if computer is locked). This will be stressed and upheld


  • High school diploma or GED

  • Previous call center/customer service experience required. Insurance/medical industry knowledge preferred

  • Must be energetic, confident, and strong work ethic

  • Strong computer skills and comfortable using dual monitors/toggle between screens

  • Advanced communication, organization, and problem solving skills

Why Kelly?

As a Kelly Services candidate you will have access to numerous perks, including:

  • Exposure to a variety of career opportunities as a result of our expansive network of client companies

  • Career guides, information and tools to help you successfully position yourself throughout every stage of your career

  • Access to more than 3,000 online training courses through our Kelly Learning Center

  • Group-rate insurance options available immediately upon hire*

  • Weekly pay and service bonus plans

Apply Today!

*Available for purchase and administered by a designated third-party vendor

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at