Kelly Services Call Center Customer Service Representatives Needed! in Albany, New York

Kelly Services has multiple Call Center Customer Service Representative openings for our client, one of the leading, national health insurance providers, at their location in Albany, NY.

This is a long term Call Center Customer Service contract is 6 months to 1 year that will be paying $16.50 per hour.

Must have minimum of 1 year call center customer service experience to be considered!

By working with Kelly in this role, you would be eligible for:

  • A competitive hourly pay rate with weekly checks

  • Online continuing education via the Kelly Learning Center

  • Several employee discounts

  • And more !


  • Responsible for coordinating cases for precertification and prior authorization review.

  • Manages incoming calls, including triage, opening of cases and authorizing sessions.

  • Responsible for the identification and data entry of referral requests into the UM system in accordance with the plan certificate.

  • Responds to telephone and written inquiries from clients, providers and in-house departments.

  • Conducts clinical screening process. Authorizes initial set of sessions to provider.

  • Checks benefits for facility based treatment.

  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.


  • High school diploma or equivalent.

  • Minimum of 1 year of customer service call-center experience is required.

  • Experience in medical or insurance field strongly preferred.

  • PC proficiency.


  • Proficient written and oral communication and analytical skills.

  • Requires good PC keyboard and Office software skills.

  • Medical terminology training preferred.

Schedule: Training will be 4 or 5 weeks starting at 8:30 ending at 5:00 then the actual work hours will be monday through Friday 10:30am - 7:00 pm.

It's a great opportunity to get your foot in the door and gain valuable experience so apply today!!

Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. If you have questions about the position, you may contact the recruiter recruiting for this position:

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at